Career Opportunities

Branch Operations Manager

Primary Responsibilities:

Directs the growth and profitability of the branch in both commercial and consumer development. Consistently applies sales management practices and routines to ensure effective execution of the quarterly branch plan (i.e., sales meeting, coaching, recognition, etc.). Leads by example to enhance the branch, ensuring the highest quality of customer service. Supervises the branch operations and oversees staff. Provides excellent service to all visitors to the branch, acknowledging customer needs and suggesting Bank services as appropriate. Consistently communicates with supervisor regarding procedural and product improvement recommendations, staffing issues, and escalating customer concerns.

Qualification Requirements:

• Bachelor's degree and five years of previous banking experience in a managerial position with an emphasis on branch operations. Comparable work-related experience may be acceptable, depending upon experience
• Excellent human resource skills in dealing with employees
• Ability to perform all customer services and understand teller functions
• Exercise professionalism, confidentiality, accuracy, alertness, good judgment, courtesy, tact and patience
• Exhibit strong customer service skills
• Adhere to a professional dress code
• Proven leadership, time management and organizational skills as well as effective written and oral communication skills
• Ability to meet deadlines as determined by the Branch Manager

This position requires a great deal of flexibility with scheduling to accommodate branch needs, often with little or no advance notice.  Apply for the Branch Operations Manager Position

Commercial Loan Officer

Primary Responsibilities:

Responsible for developing, originating and monitoring commercial loan relationships. Develops a loan portfolio with minimum risk to minimize delinquent accounts. Interviews loan applicants to determine credit needs and to collect and analyze financial and related information to determine the credit worthiness of the applicants and the merits of specific loan requests. Establishes and negotiates the terms under which credit will be extended, including repayment schedule and collateral requirements within current accepted guidelines. Monitors loan repayment activities and takes necessary actions to collect past due accounts. Manages day-to-day details for commercial relationships, maintains contact with customers and resolves issues. Analyzes financial data related to new and renewal commercial loan requests. Presents facts and offers recommendations to Senior Commercial Loan Officers and/or Chief Lending Officer concerning applicant’s credit worthiness. Prepares documentation and supporting information for credit decision recommendations. Follows up with customers to obtain all necessary information and clarification on financial analysis materials and resources. Participates in customer and prospect business calls with Senior Commercial Loan Officers. Achieves specific business development goals and makes referrals to other departments as appropriate. Participates in community events to increase the Bank’s visibility and to enhance new business opportunities. 
 

Qualification Requirements:

• Experience and knowledge of lending/loan origination or three or more years of banking experience
• Degree in finance, accounting or other related business field, or a comparable level of experience and education
• Detail oriented and well organized 
• Ability to maintain confidentiality and adhere to the Bank's privacy policies 
• Proficiency with computers and Microsoft software
• Ability to multi-task and produce results
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Excellent interpersonal and customer service skills
• Business and financial acumen, including financial analysis skills and the ability to read tax statements and financial statements
• Ability to work effectively with employees and departments across the company to manage internal and external customer relationships

Candidates with commercial lending experience are preferred.  Apply for the Commercial Loan Officer Position

Customer Service Specialist

Primary Responsibilities:

Responsible for providing prompt, efficient, friendly customer service including, but not limited to, cash handling, daily balancing, account opening, account maintenance, processing negotiable items, scanning and batching documents. Follows established bank policies and procedures. Recognizes and identifies referral and cross selling opportunities with customers and non-customers and meets or exceeds established sales and referral goals.

Qualification Requirements:

• Banking experience preferred
• Ability to perform all teller and customer services duties
• Ability to exercise professionalism, confidentiality, accuracy, alertness, good judgment, courtesy, tact and patience
• Candidates must possess very strong customer service, time management and organizational skills, as well as effective written and oral communication skills
• This position requires a great deal of flexibility with scheduling to accommodate branch needs, often with little or no advance notice

Apply for the Customer Service Specialist Position

Director of Marketing & Communications

Primary Responsibilities:

Responsible for the planning, development and implementation of all the Banks marketing strategies, marketing communications and public relations activities, both external and internal. Responsible for organizing, leading, directing and monitoring the marketing staff’s efforts to effectively reach the strategic initiatives of the Bank. Responsible for strategy and deployment of new products and services from concept through creative development, execution and adoption for all areas of the Bank. Directing and measuring the impact of the marketing and business development strategies implemented, both internally and externally. Ensures all marketing activities comply with established bank policies and procedures and regulatory guidance. The Director of Marketing and Communications will be required to collaborate and strategize with all departments of the Bank.

Qualification Requirements:

Qualified candidates must possess: 

• A bachelor's degree in marketing, communications or a related field is required. An MBA or other higher degree is preferred.
• Proven experience developing and implementing successful marketing strategies for new and existing products and services. 
• Experience in Public Relations would be preferred.
• Technical ability to support the creative process, as well as a minimum of ten years marketing experience.
• Excellent oral and written communication skills to create a message and lay out strategies effectively.
• Strong planning ability, attention to details and the ability to work in a self-directed manner.
• Strong knowledge of social media and digital marketing strategy.
• Ability to deal with and maintain confidentiality of information.
• Solid analytical, organizational, problem solving and decision-making skills.
• Experience with essential digital marketing tools and technologies including Microsoft and Adobe suite products and CRM tools.
• Be highly motivated and able to work independently as well as collaboratively within a group.
• Strong leadership skills with the composure to maintain professionalism under pressure.

Apply for the Director of Marketing & Communications Position

HR & Benefits Specialist

Primary Responsibilities:

Administers the Bank’s benefit programs. Assists in talent acquisition and recruitment process. Assists in developing and maintaining job descriptions and employee handbook policies. Maintains information, documents, and other content in HRIS. Completes various reporting requirements. Assists in planning and execution of employee events. Ensures compliance with employment and HR laws and regulations in connection with assigned tasks.
 

Qualification Requirements:

Candidates must possess the following qualifications and skills:

• Bachelor’s degree in human resources or related field and four to five years of related experience or a comparable level of education and experience 
• Knowledge and experience with state (Maryland and Virginia) and federal employment laws and human resources policies and procedures
• Proficiency in Microsoft Office including Word, Excel, Outlook and Powerpoint. Comfortable learning new technical systems as needed
• Proficiency with or the ability to quickly learn the Bank's HRIS
• Effective problem solving, organizational and time management skills
• Excellent written and verbal communication skills including attention to detail in composing and proofing documents
• Strong interpersonal skills and ability to handle sensitive and confidential situations and information as well as poise, tact and diplomacy 
• Ability to react to change productively, multitask and establish priorities to meet deadlines and complete other essential tasks as assigned 
• Candidates with HRIS administration experience are preferred

Apply for the HR & Benefits Specialist Position

Lead Customer Service Specialist

Primary Responsibilities:

Supervises the branch operations and oversees staff. Mentors, supports, and continues training of new tellers on an ongoing, consistent basis. Attains sales goals through coaching and employee development. Provides prompt, efficient, and friendly service involving customer service of all types. Acknowledges customer needs with suggestions appropriate to the bank’s services and maintains a certain level of sales effectiveness in doing so. Follows the established bank policies and procedures for this position and follows the Manager’s direction.

Qualification Requirements:

Candidates must possess:

• At least three years extensive knowledge of banking and working toward a business-related degree. With prior banking experience, an associates or bachelor's degree is required. Comparable work-related experience may be acceptable, depending upon experience and degree-status
• Excellent human resource skills in dealing with employees
• Ability to perform all teller and customer services
• Exercise professionalism, confidentiality, accuracy, alertness, good judgment, courtesy, tact and patience
• Exhibit very strong customer service skills
• Ability to adhere to professional dress code
• Proven leadership, time management and organizational skills, as well as effective written and oral communication skills

This position requires a great deal of flexibility with scheduling to accommodate branch needs, often with little or no advance notice. 
  Apply for the Lead Customer Service Specialist Position

Loan Portfolio Specialist

Primary Responsibilities:

Provides administrative support to Commercial Loan Officers in various aspects of the loan process. Serves as a point of contact for loan customers by providing a high level of service in response to questions, requests or concerns.
 

Qualification Requirements:

Candidates must possess the following:

• High School education or its equivalent is required
• Minimum of two years of experience in commercial banking
• Strong time management, analytical and organizational skills
• Ability to work independently and be a self-starter
• Attention to detail and effective multi-tasking abilities
• Strong computer skills with a proficiency in Microsoft Office applications, particularly in Word and Excel
• Excellent communication and customer service skills and the ability to maintain a positive attitude and approach at all times when dealing with customers, both internal and external 
• Ability to exercise professionalism, confidentiality and good judgment

Candidates with knowledge of the loan process, lending regulations and loan documentation are preferred.  Apply for the Loan Portfolio Specialist Position

Operations Account Analyst

Primary Responsibilities:

Completes daily duties as assigned and acts as a backup for other Bank Operations Department employees.  Provides prompt, efficient, and courteous service to internal and external customers in all operational areas. Handles various fraud related functions, including monitoring and follow up on pending items/claims.  Assists Bank Operations employees with daily functions and ongoing projects and clerical tasks.   Follows established Bank policies and procedures and identifies situations requiring referral to appropriate personnel. 
 

Qualification Requirements:

Candidates must possess the following:

• High school education or its equivalent is required
• Strong knowledge of banking and the Fiserv systems and functions 
• Ability to exercise professionalism, confidentiality, accuracy, good judgment, courtesy, tact and patience
• Very strong customer service skills
• Ability to demonstrate professional character and conduct at all times
• Ability to be detail-oriented
• Proven time management and organizational skills, as well as effective written and oral communication skills
• Ability to multi-task and work independently to complete assignments as well as assisting with peer operational functions
• Proficiency in Microsoft Office applications 

Apply for the Operations Account Analyst Position

Operations Analyst/IRA Administrator

Primary Responsibilities:

Utilizes banking knowledge to perform a variety of tasks related to bank operations, including reviewing daily activity reports for quality control and error resolution purposes and subsequent tracking and monitoring of missing or incorrect documentation.  Responsible for performing administrative- and customer-related Individual Retirement Account (IRA) tasks.  Handles operational duties and oversight of tasks such as IntraFi responsibilities (CDARS/ICS) and processing, audit preparation and other associated tasks.
 

Qualification Requirements:

Candidates must possess the following:

• High school education or its equivalent is required
• One or more years of banking experience and a thorough knowledge of banking regulations
• Organizational skills and be detail oriented
• Ability to effectively multitask and meet deadlines
• Good computer skills with a working knowledge of Microsoft applications such as Word and Excel
• Ability to exercise professionalism, confidentiality and good judgment 
• Excellent communication and customer service skills
• Ability to effectively apply problem-solving skills to resolve issues
• Candidates with Fiserv experience and knowledge of IRA documentation and procedures are preferred

Apply for the Operations Analyst/IRA Administrator Position