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Customer Service Specialist

Primary Responsibilities:

Responsible for providing prompt, efficient, friendly customer service including, but not limited to, cash handling, daily balancing, account opening, account maintenance, processing negotiable items, scanning and batching documents. Follows established bank policies and procedures. Recognizes and identifies referral and cross selling opportunities with customers and non-customers and meets or exceeds established sales and referral goals.

Qualification Requirements:

  • Banking experience preferred
  • Ability to perform all teller and customer services duties
  • Ability to exercise professionalism, confidentiality, accuracy, alertness, good judgment, courtesy, tact and patience
  • Candidates must possess very strong customer service, time management and organizational skills, as well as effective written and oral communication skills
  • This position requires a great deal of flexibility with scheduling to accommodate branch needs, often with little or no advance notice

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