Online Banking Assistance

    Online Banking – Important Information

    Business Online Banking Users  |  Personal Online Banking Users

    We sincerely appreciate your continued patience as we transition to our new Online Banking system. We apologize for the inconvenience and frustration the transition has caused.  Please be assured that our entire staff is working with our data processor to get Online Banking back to the superior level of quality that we expect. Please refer to the information below for more information.

    Check Images are now available for viewing online.

    Sole Proprietors with Business and Personal Accounts: If you wish to view all accounts under one Access ID, please contact your Local Branch.

    e-Statements Customers: To ensure the accuracy of e-Statments when converting to our new system, it was necessary to make edits to each customers e-Statement. We apologize for the delay and are working diligently to make all e-Statements available as soon as possible.

    Bill Pay Customers

    As we work through our new online system, we noted that there was an error in the set up of our Bill Pay system. As a result, if you scheduled any payments in the new system, it may be necessary for you to resubmit them.

    Please Sign In to Bill Pay (by clicking on the Bill Pay tab in Online Banking) and confirm that any bills you had scheduled to be paid are either listed under Pending Payments or are reflected in your history, under Recent Payments.

    If a payment that you submitted does not show in one of these two places, then it will be necessary for you to resubmit your payment. Please be assured that should you receive a late fee as a result of this issue, we will absorb those costs.

    Business Online Banking Users

    The back button has now been able for use when navigating Online Banking.

    Business Online Banking is now fully functional. Senior Administrators can now set up employees and subusers.

    Quicken Users:  Quicken/Quickbooks are now functioning correctly. In order to use Quicken/Quickbooks it will be necessary to reestablish electronic download instructions.  For detailed information and instruction on how to correctly reestablish your banking connection, please click here.

    During the conversion to our new system, Access IDs were made case sensitive. If you are unsure of your Access ID, please contact your Local Branch.

    The first time you log in to Business Online Banking, you will need to use your temporary password. This password is the last six digits of your Tax Identification Number (TIN).

    Immediately following your first login, you will be prompted to select a new password. Your new, case sensitive, password should meet the following requirements:

    • Must be between 8-17 characters in length
    • Must contains a special character (please do not use the @ symbol)
    • Must contains a numeric character
    • Must contain an alpha character

    ACH Manager is now fully operational. If you have questions concerning this feature, please contact your Local Branch.

    Account Transfers can now be performed between all accounts. If you have any questions regarding previous errors, please contact your Local Branch .

    Personal Online Banking Users

    The back button has now been enabled for use when navigating Online Banking for registered, personal computers.

    Quicken Users: Quicken/Quickbooks are now functioning correctly. In order to use Quicken/Quickbooks it will be necessary to reestablish electronic download instructions.  For detailed information and instruction on how to correctly reestablish your banking connection, please click here.

    During the conversion to our new system, Access IDs were made case sensitive. If you do not know your Access ID, please contact your Local Branch.

    The first time you log in to Personal Online Banking, you will need to use your temporary password. This password is the last six digits of your Social Security Number.

    Immediately following your first login, you will be prompted to select a new password. Your new, case sensitive, password should meet the following requirements:

    • Must be between 8-17 characters in length
    • Must contains a special character (please do not use the @ symbol)
    • Must contains a numeric character
    • Must contain an alpha character

    Account Transfers can now be performed between all accounts. If you have any questions regarding previous errors, please contact your Local Branch .

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